TONERBOOTH RETURN POLICY
NEED TO RETURN OR EXCHANGE A PRODUCT?
At Tonerbooth we stand behind the quality of all of our products, and we will do our best to make things right! If you are not satisfied, we want to know about it. Simply contact our friendly customer service team and we will be happy to take care of you. It’s easy to contact us and we are available 7 days a week!
Call us at: 877-239-4657
OEM OR GENUINE BRAND GUARANTEE
OEM or Genuine Brand products come straight from their respective manufacturer and as a result, have slightly stricter return guidelines. Have a problem with a genuine brand product? Contact our customer service team within 30 days and we can take care of it for you.
HOW CAN I GET A REPLACEMENT?
Product concerns made known within two years from the date of purchase are eligible for a replacement cartridge, free of charge. Get in touch with our friendly customer service team to set up a replacement on your account and we'll send off the new cartridge. If our returns department needs a defective item back for any reason other than a refund, a pre-paid return label may be included.
DO YOU PROVIDE A RETURN LABEL?
If our returns department needs an item back for any reason other than a refund, a prepaid return label may be provided. Customers requesting a refund are responsible for any return shipping costs. Contact our customer service department for more information.
WHEN CAN I EXPECT MY REFUND?
Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.
INCORRECTLY ORDERED PRODUCTS AND LOST PACKAGES
Any and all items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.
If you ordered the wrong product or have purchased a new printer that no longer takes your current cartridge series, you may exchange the product as long as it is unopened and falls within the 2 year guarantee window. Products that are not in sellable condition do not qualify for an exchange and will be sent to a recycling center. To set up an exchange, please call our customer service team at 877-239-4657 and we can get it started for you!
Shipping charges are nonrefundable, except in the event of a packing error.